Refund policy
Returns, Exchanges, & Cancellations
At this time, returns, exchanges, and cancellations are not accepted. Due to the impacts of COVID-19, VBRNCY will not be accepting returns/exchanges. All sales are FINAL. We recommend making sure of your order before placing it to avoid any unnecessary hassle. As a small business safety is our number one priority. Items purchased on sale are not eligible for returns.
Unfortunately, due to the constraints of being a small business and high costs associated with processing returns and exchanges, we do not currently offer returns or exchanges. Please know that this decision is not made lightly and rest assured, we're continuously exploring ways to improve our services, and we hope to offer returns in the future as we grow.
Legally by submitting your order, you are agreeing to these terms. VBRNCY is not accepting returns nor offering refunds during this time. We truly hope you can understand.
If there is something wrong with your order, please contact us at vibrancydesignss@gmail.com with your order number, and a description of the issue. ALL shipping costs are non refundable.
All sale items are FINAL SALE and may not be exchanged or returned.
In a rare case a return is accepted, the items must be:
-Unopened, unwashed, unworn and in new conditions.
-The customer is responsible for the cost of the provided return shipping label.
Please double check your cart and shipping information when ordering. We will not be responsible for wrong shipping address/wrong item ordered if we do not have the correct information.
If we received a return package due to a wrong address/package refusal, it will be canceled and refunded with the "return to sender" fee deducted from the refund.